✨ The Ultimate Solution for Customer Relationship Management: BeOn’s e-CRM

Many companies face a major challenge in managing customer relationships, as following up with each client often requires switching between social media platforms and CRM systems to record notes or feedback, then going back to the original platform to continue communication.
This constant switching consumes valuable time and effort, negatively impacting the efficiency of sales and communication teams.

Here comes the role of innovative solutions like BeOn’s e-CRM, designed to simplify this process and provide a smooth, integrated experience.

💡 What is BeOn’s e-CRM?

BeOn’s e-CRM is an all-in-one solution that brings together conversations from multiple platforms (such as WhatsApp, Facebook, Instagram, and more) into a single interface.

This system allows all team members to collaborate in one place, making it easier to record data and take necessary actions—all from one screen without jumping between apps.

📌 This integration saves valuable time, reduces effort, and significantly improves operational efficiency.

🚀 Key Features of BeOn’s CRM

🗂️ Accurate Customer Segmentation

The system allows you to classify customers into different categories based on various criteria, such as:

The service they inquire about
The responsible employee
The marketing campaign they came from

With just one click from within the conversation, you can add a client to the right category—making follow-up and data analysis easier.

🔄 Customer Journey Tracking (Sales Funnel)

You can build and customize your Sales Funnel inside the system and assign each customer to the right stage from the very first interaction.

New Lead
Interested if they show interest in your service
Lost Funnel if they reject due to pricing

🎯 This feature helps you retarget clients with campaigns tailored to each stage, increasing response rates.

📝 Notes and Reminders

The system enables you to add notes, set reminders, and schedule follow-ups directly from within conversations.

📅 For example, if a client asks you to reach out later or book a consultation, you can easily record it and set a reminder.
✅ This ensures every conversation ends with a clear decision or action.

⚙️ Automation & Auto-Retargeting

You can create automated Workflows that classify customers once they meet certain conditions, such as asking about a specific service.

🤖 This saves time, ensures no client is neglected, and allows you to retarget them with automated, personalized marketing campaigns.

📊 Reporting & Supervision

The system provides a complete, real-time view of your team’s performance.

You can monitor:

Number of clients in each category
Each stage of the sales funnel
Message counts
Performance of your communication team

You can even add comments directly on conversations for better supervision.

🎯 Conclusion

BeOn’s e-CRM represents a real breakthrough in customer relationship management, combining efficiency, automation, and analytics in a unified environment—helping businesses improve performance and boost customer satisfaction.