If you run your online store on Shopify, you understand the importance of confirming orders quickly to ensure a smooth customer experience and reduce cancellation rates. This is where the integration between BeOn and Shopify comes in — enabling you to automate the order confirmation process through fully customizable workflows that match your store's needs and customer behavior.
Why Use BeOn for Automated Order Confirmation?
BeOn stands out by combining automated communication with human interaction when needed. Instead of relying entirely on artificial intelligence, BeOn allows you to create flexible Workflows that map the customer journey according to specific scenarios, with the option to involve your team in key moments.
Key Benefits of Using BeOn:
Create tailored workflows for different customer behaviors.
Save time by automating the order confirmation process.
Reduce order cancellations and returns.
Choose between official WhatsApp or SMS channels.
Distribute tasks between automation and human teams.
Follow up with customers who did not complete their orders.
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How to Integrate BeOn with Shopify for Automated Order Confirmation
To activate automated order confirmation via BeOn and Shopify, follow these simple steps:
1. Access Integration Settings in BeOn
Go to the Integration section in your BeOn dashboard, then select Manage Shopify.
2. Copy the Webhook URL
You’ll see a pre-generated Webhook URL — copy it to use in your Shopify settings.
3. Create a Webhook in Your Shopify Admin Panel
Go to Settings > Notifications > Webhooks
Click on Create Webhook
Choose the event that should trigger the confirmation message. Suggested events:
Order Created – Send a message as soon as the order is placed
Order Paid – Confirm only paid orders
Order Canceled – Send an apology or a follow-up offer
Checkout Update – Remind customers who haven’t completed checkout
Copy the webhook token/code provided by Shopify after creation.
4. Paste the Code into BeOn
Return to BeOn, paste the code into the Webhook Script field, and click Save.
5. Define the Desired Action
Once integrated, you can decide how each event will be handled:
You may set up a message template that includes variables such as customer name, order number, total amount, and confirmation link.
Or, work with the BeOn team to build a custom workflow that defines a full customer path, such as:
Automatic registration in your system
Forwarding to your sales or shipping team when needed
Launching a re-targeting campaign based on customer interaction
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BeOn: A Smart Platform That Gives You Full Control
The real advantage of integrating BeOn with Shopify is that you define the communication logic — without being limited to rigid templates or generic automation. You can build a complete system that adapts to your business needs and delivers a smooth and professional customer experience.
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Discover How BeOn Can Help You Grow Your Business
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Learn how to automate your Shopify order confirmations and improve your operational efficiency with BeOn’s smart solutions.