BeOn Version 4: More Tools for Better Performance

✨ In our continuous effort to provide modern solutions that meet market demands and help our clients achieve peak performance, BeOn has launched Version 4 with a variety of updates.
These updates go beyond enhancing the user interface—they include Customer Relationship Management (CRM) improvements, simplified user experience, and enhanced reporting and analytics capabilities.

1️⃣ CRM Updates

🔹 Customer Stage in the Sales Funnel

Managing the customer journey has become more flexible:

Customers can now be automatically classified into a specific stage of the Sales Funnel when entering a conversation.
Sales teams can move customers to the next stage with a single click without leaving the chat.
The platform allows you to design your own funnel and set stages that suit your business model.

Lost Funnel:

Helps identify the stage where a potential customer dropped off.
Provides reports that show the volume of lost opportunities at each stage, enabling you to correct the path and enhance the experience.

🔹 Calendar with Set Update

A new feature to streamline daily operations:

Schedule appointments with customers directly within the chat, adding details and notes.
Assign appointments to a specific team member.
Appointments are automatically recorded in the calendar for clear schedules and easy follow-up.

Result: Reduces missed appointments and improves professionalism in customer interactions.

Version 4 is not just a traditional CRM—it's an e-CRM, an intelligent system that links customer data with the context of your daily interactions in real time, setting BeOn apart from conventional platforms.

2️⃣ Ease of Use Updates

🔹 Files Library

Upload images and files to a central library within the system.
Any team member can reuse files without re-uploading.
Saves valuable time and accelerates responses, boosting team efficiency.

3️⃣ Reporting & Analytics Updates

📊 Enhanced Visibility and Analytics

Detailed reports on the number of conversations per hour with graphs showing peak times.
Distribution of conversations by status (Pending, Snoozed, Resolved).
Detailed reports for each team member to fairly and objectively evaluate performance.

OTP Messages:

Detailed reports on message count, sending time, and status (Delivered, Failed, Pending).
Filter by status or date range, search by number, and export reports for external use.

🔹 Replied List Campaigns – Precise Customer Interaction Insights

This feature provides a comprehensive and detailed view of customer engagement with messages, including:

Number of customers who received the messages.
Number of customers who read the messages.
Number of messages unread.
Number of customers who did not receive the messages.
Number of messages delivered but where the customer hasn’t connected to the internet yet.

These insights provide a clear and accurate picture of campaign performance, enabling you to make strategic decisions to enhance communication and boost engagement across all customer segments.

Conclusion

BeOn Version 4 is not just another update; it’s a strategic development that connects improved customer experience with enhanced team efficiency:

Smart, integrated e-CRM for daily conversations.
Centralized organization tools and libraries to speed up workflows.
Analytical reports that turn data into actionable decisions.

All these features make the platform more comprehensive and better suited to evolving market needs.