The Best Way to Automatically Confirm Orders on Shopify via WhatsApp or SMS Using BeOn

By Admin

The Best Way to Automatically Confirm Orders on Shopify via WhatsApp or SMS Using BeOn

If you manage your online store through Shopify, you understand the importance of confirming orders quickly to ensure an excellent shopping experience and reduce cancellation rates. This is where the integration between BeOn and Shopify plays a crucial role, allowing you to automate the order confirmation process with fully customizable, flexible scenarios tailored to your store’s nature and your customers’ behavior.

Why Use BeOn for Automatic Order Confirmation?

What sets BeOn apart is the combination of AI automation and timely human intervention. Instead of relying solely on AI, BeOn provides a flexible workflow that lets you map out the customer journey according to your needs, with the option to involve your team when necessary.

Key Benefits of Automatic Order Confirmation through BeOn:

Customize scenarios based on customer behavior
Reduce time spent on confirming orders
Lower cancellation and return rates
Flexible choice of communication channel: official WhatsApp or SMS
Task distribution between automation and human teams
Ability to follow up with customers who have not completed their purchase

Steps to Connect BeOn with Shopify for Automatic Order Confirmation

Access Integration Settings in BeOn Dashboard
Go to the Integration section and select Manage Shopify.
Copy the Webhook URL
You will find a ready-to-copy URL necessary for establishing the connection between Shopify and BeOn.
Create a Webhook in Shopify Admin Panel
In Shopify, navigate to Settings > Notifications > Webhooks.
Click "Create Webhook."
Choose the appropriate event to trigger automatic sending, such as:
- Order Created: to send confirmation immediately after order creation
- Order Paid: to confirm only after payment
- Order Canceled: to send apology or alternative offers
- Checkout Update: to remind customers who didn’t complete checkout
  After creating the webhook, copy the generated code to activate the integration.
Paste the Activation Code in BeOn
Return to the BeOn dashboard, paste the code into the Webhook Script field, and click Save.
Define the Action to Take When Receiving an Order
Choose how to handle each event:
- Set up automatic messages with variables (customer name, order number, total amount, confirmation link, etc.)
- Or collaborate with BeOn team to design a custom workflow that guides the customer journey, for example:
  - Automatic registration into your system
  - Assigning orders to sales or shipping teams
  - Adding customers to retargeting campaigns based on behavior

BeOn: A Smart Platform That Gives You Full Control

The real advantage of BeOn’s integration with Shopify is that you define the communication scenarios without being limited to rigid templates or fixed automated replies. You have the freedom to build an integrated system that adapts to your evolving business needs and delivers a professional, highly responsive customer experience.

Discover How BeOn Can Grow Your Business

💬 [Click here to contact BeOn engineers]
and learn how automating order confirmation via official WhatsApp and Shopify can help you increase efficiency and sales.